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Thoughts on creating events that exhilarate

Two men in white suits standing on a stage in an event hall Put More SURPRISE In Your Event – Pt 2

Each day of your meeting can offer surprise, much like episodic television. From The Sopranos to Breaking Bad to Modern Family, these and other successful shows continue to surprise us, no matter how well we’ve come to know the characters.

Whether it’s through action or the plot line, your meeting storyline can and should engage through the element of surprise. You can think of your executives as recurring characters, hired keynotes as guest stars, and each day of the meeting as episodes, where your messages and theme both unfold and drive toward a specific direction.

Did you ever get hooked on a show because you knew exactly what was going to happen next time? Not bloody likely. It’s the same reason people watch sports. There’s a lesson for us here, too. You know the teams and players but not what’s going to happen on any given shot or play, at any point in time, or in any game.

Similarly, once you lose your audience to predictable patterns and expectations, whether related to content or execution, it becomes even harder to get them engaged. As a meeting or event planner, that’s the last place you want to find yourself: playing catch up with your audience’s attention.

Game shows are all about surprise, too. Like your agenda and format, they’re scripted and very tightly controlled but they’re subject to chance. Reality television not only makes use of surprise, it became an established format because viewers are constantly curious: What will so and so do next? What is going to happen now? While they’re all controlled in editing, some are wholly unscripted, some follow a consistent structure.

The same holds true for a Quentin Tarrantino movie or a Broadway show whose set design, characters, and plot twists keep us on the edge of our seats. And that’s exactly how we design our programs: so the audience’s mindset is “What’s going to happen next?!” All of these examples relate to how we hold and transform audiences.

The only thing your attendees should expect is an exciting, memorable, and worthwhile time away from their homes and offices. After the program? We surprise them with useful content, information, and/or a reminder gift, whatever is appropriate, and puts our takeaway where it belongs: staring them right in the eyes.

Predictability is great—for analyst meetings, symposia, and routine training—not business meetings, users conferences, product launches, award shows, gala fund raisers, and other special events.

Enhance your audience’s event experience and the memory of it by minimizing predictability and maximizing the element of surprise.

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Thoughts on creating events that exhilarate

GEFORCE RTX presentation Predictability or SURPRISE? – Pt 1

When you go to a concert or play, watch a film or TV show, go to a party, or get into a good book, which do you prefer: predictability or surprise?

I thought so.

Why would you do any of those if you knew exactly what was going to happen? Should it be any different with your business meeting? Certainly not. That’s why we help our clients infuse the element of surprise before, during, and after their programs.

Think about it. If you had to distill the single most critical ingredient in producing meetings and events down to one word, what would it be? For us, it’s engagement. Nothing is more important and everything flows from it—learning, celebration, recognition—and the element of surprise is one of the most powerful tools you can use to make create it.

Engaging your audience by way of surprise can be quite simple. For example, we look for the unexpected speaker, not the one who’s necessarily on the circuit or the usual ‘go to’ expert. When you hear hard core business messages from someone outside the business world, speakers from the arts, for example, it comes as a surprise and the impact of our clients’ messages is enhanced.

Want to promote such a speaker in advance? It can be a surprise when you announce it and it builds anticipation. Want to keep it a secret until they’re introduced just before they go on? An even greater surprise.

Surprise in the form of planned interruptions can make for great meeting theatre from the stage during an executive’s presentation, particularly if the topic is on change but it can work for any business theme.

In an instant, we’ve shocked, amused, and engaged our audiences—not only by the experience we create for them, but by the way their executive is perceived: cool, calm, collected, and as having a sense of humor, all valuable traits that catapult his or her stock.

We’ve also produced and choreographed everything from flash mobs that spring unexpectedly from the audience, to videos that interrupt presenters on stage. There is no limit to how you can surprise an audience.

(In Part 2, we’ll see how surprise can transform and hold an audience!)

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Thoughts on creating events that exhilarate

Live Events and Women’s Clothing: What they Have in Common

Every woman knows she can’t go wrong in choosing to wear the classic black cocktail dress and a string of pearls on most evening occasions. So, why does she still deliberate when it comes to choosing the classics over the latest Vera Wang design?

Probably for the same reasons the event industry finds many occasions to question the choice of employing the latest event trend or the more common methods of engaging an audience. The constant emergence of new event technology trends and choices can cause one’s head to spin. Event production professionals stay on top of these new technologies, not just because they can benefit the audience, yet also because they’re fascinating and often quite exciting.

It’s time consuming yet worth it. Every so often, such an advance or trend provides us with a powerful way to communicate with and have impact on our audiences, whatever their make-up. Combining the latest event technologies; in lighting, projection, staging, sound, audience response, etc. with classic tools and approaches, enable us to present business event audiences with meetings and events that live on in the attendee’s mind for a long time: experiences that stick in their memory and that inform and change behavior.

Event planners need to be absolutely certain they know their audience demographic and messaging, yet are also aware of new advances to ensure their event will transform and live on. Incorporating new technologies comes at a cost. You need to understand value and budget wisely allowing for options and contingencies; being knowledgeable and creative isn’t enough.

In the final analysis, your audience and event objectives drive the technological advances to be implemented. Don’t include the latest trend or newest technology just because it’s different. Over-the-top productions may overwhelm your audience and overshadow the information being presented. Sometimes the simple and classic approach is the right one. But if a new method is called for, be sure you know about it and budget accordingly.

Events have the power to transform audiences, particularly when you blend classic, tried and true technologies and stagecraft with the latest production trends that add that extra special connection. It’s less about choosing one or the other, and more about the creative and intelligent use of both. In other words, a simple black cocktail dress – accessorized with something new and exciting – is the perfect choice!

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Thoughts on creating events that exhilarate

A man in a black suit presenting on a stage Telling a Story with your Event; part 2

Story in meetings, used right and done well, does more than engage business audiences. It moves them.

Our clients come to expect questions from us. Not just the usual and important ones but those which reveal deeper meaning and intention to us. This is where we begin to form the story. Scenic elements, music, theme, video and other support are not random, incidental, or purely aesthetic. They’re created specifically to enhance and further the thread of the story that drives engagement.

Much has been written about corporate storytelling. Ty Montague’s recent article in the HBR explains how it’s a step toward good companies becoming great, and that ‘storydoing’ is the next logical extension, as companies live out their mission statements and use it to drive employee behavior across the enterprise.

Hollywood producer Peter Guber (Rain Man, The Color Purple, Batman) is as much an expert on storytelling as anyone. In his book he details how to motivate an audience, build stories around what’s in it for them, and change passive listeners into active participants. Sound familiar? It better. These are the very same things you can and should be doing in your programs.

Whether it’s a movie, a business meeting, or you at a cocktail party, the one with the most compelling story wins.

We make sure our events do just that, create stories that win.

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Thoughts on creating events that exhilarate

Telling a Story with your Event; part 1

My recent blogs have focused on how we use music throughout our clients’ events to energize, motivate, and connect with audiences of all types, whether the program is public or private, live or webcast.

There’s another connective tissue I make certain to design in advance and incorporate throughout every event. It’s one of the most essential ingredients in making any meeting successful and its importance cannot be overstated.

Storytelling.

Story is, of course, at the foundation of every book, film, TV show, play and so on. Corporate meetings and events are no different. There must be a through-line, an overarching message that helps create a compelling narrative and lasting impact for your event.

The structure of your event, designed with story in mind, allows you to create the emotional link from your company’s speakers and content to your audience, whether that audience is comprised of employees, the public, or some other targeted group.

We value outcomes above all else in our productions. Not just in execution but in content: Every speaker, breakout, graphic, on screen and scenic element–every subset of the larger intention must connect to this through line. Whether you think of each piece of the program as an actor, a sub plot, or simply an element that connects and builds on your message, they must all weave seamlessly together to support your intentions and outcomes.

Think about it. Every good story has a beginning, middle, end. It has structure. It takes you from nowhere to somewhere—and not by accident. You need to think of each segment as its own story and the big picture, all elements taken together, as the larger narrative. We do.

The storyline could be simple, such as the bright, healthy future your company has when presenting at an analyst meeting. The graphics, video, and speakers must all tie back to that theme. It could be a new product or incentive plan that needs to be embraced by your sales people. Sometimes, we even have the headliner entertainment we hire and produce customize their performance to include patter that supports our story.

Sometimes, the storyline is complex, involving multiple themes, educational components, and even multiple venues and types of events, such as meetings, trade shows, large breakouts, networking rooms, and so on. It’s equally important to tie all these things together, conceptually and in physical execution to further the storyline.

In a way, your content checklist can be as short as one question: Does each element relate to the overall message and intention of the event, and does it support the story you want to tell? You don’t need to mimic Shakespeare or be so literal that you force perfect but you do need to stir up emotion in your audience and story is a great way to do it.

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Thoughts on creating events that exhilarate

Two woman performing circus The Power of Music on Your Audience; Part 4

If you’ve been planning and producing events for any length of time, you have probably run into issues regarding music licensing. Hopefully, you or your producers were prepared; there are plenty of horror stories about people and companies that were not.

This is one of many areas I play close attention to, whether the exposure is limited as with small, private local meetings, or great as with webcasts that reach hundreds and thousands of people publicly across the globe.

If you were in this business in the late 80’s or early 90’s, you may be familiar with the industry shake-up regarding music and the performing rights organizations (PRO’s) BMI and ASCAP. They waged a large scale, sweeping assault on companies and associations who were, until then, using music as they pleased without paying royalties to these PRO’s, who in turn compensate the artists, producers, songwriters and so on.

Using music for audience walk-in, parties, or video scores without paying for it was technically illegal but had gone largely unenforced. To many event planners it was free music that shouldn’t have been free, but the chances of anyone finding out were minimal; moreover, many people didn’t even realize it was wrong.

Before the internet took over, satellite broadcasts were commonplace, and simply an extension of the private meeting. So, the use of music could still go under the radar. Such was not the case with television and film, which were viewed in great public numbers and paid for prior to their use, of course.

Enter the webcast.

PRO’s and other entities such as publishing and record companies, who own the rights to songs, have much greater awareness of and access to the public use of their material on webcasts.

The problem? There are a number of horror stories about production companies and clients who have lost thousands of dollars as a result of not using and paying for licensed music, particularly with wide scale use such as webcasts. Many production companies don’t understand how to properly secure rights for webcasts or how to avoid such issues entirely.

The solution? Corporations and associations, like hotels, bars, and other public use venues, have royalty/use agreements in place for general use. But I always insist on using high quality licensed music for webcasts and securing video sync rights separately. We have a myriad of sources for such safe and high quality music. It’s another reason to leave the worry to us.

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Thoughts on creating events that exhilarate

An interview scanario with bill clinton The Scent of an Event

As I write this I am reminded of the Little League baseball days of my youth –- memories provoked by the subtle aroma of a “leather baseball mitt” scented candle wafting through my office. That’s right – a candle that smells like a baseball glove! The smell of that leather baseball glove takes me right back to left field (where I was invariably exiled to – game after game) and the smell of fresh cut grass of the ball field, the cheers (or boos) of parents in the bleachers,. . . . All this nostalgia in the name of research.

So why are we smelling up the office for research?

Well, I was recently asked a question by one of the producers here on staff: “If different scents can be used to set a mood, reduce stress, infuse energy, evoke an emotional association, or stir nostalgia… and research shows you can change the feel of a room without changing anything but the scent – then why do event planners rarely use this stimulus with their audience?”

Hmmm. . . . Good question! “Why don’t you look into this? Nose around a little and see what you come up with”. . . .

Well, what she came up with was a case of 6 or more scented candles to appeal to men. We have the scents of fresh cut grass, leather, tobacco, gasoline, beer and more. In about one hour, this place smelled like the men’s room at a road side truck stop in Iowa!

Back to the drawing board!. . . . She has now studied a wider variety of scented candles that appeal to different demographics and that work for different purposes. Here’s what we found. . . .

THE SCIENCE

Next to sight, smell is the most important sense we have. According to Martin Lindstrom in his book Brand Sense, 75% of our emotions are based on what we smell rather than what we see and hear. Lindstrom says that relaxing aromas such as lavender actually slow down heart rate and make our perception of time slow down (the Flow State), which encourages us to linger in stores longer and increase our odds of spending money. Vanilla makes you feel childish, young, energetic. Wood reflects earthy, solid, classic values – back to basics. Fruit evokes summer and makes people feel more open-minded, happy and sexual. Cigars and leather reflect conservative values and make brands seem trustworthy.

The research is clear in marketing circles, that scents have a powerful effect on the brain and our emotional center, and thus can easily manipulate consumer behavior. So if commerce can sweeten sales with the aroma of bread wafting through a bakery section, and car-makers can sell more cars with their “new factory” car smell, and live concert events can heighten their audience experience with a scented arena, then why aren’t event planners utilizing this science more? Maybe it’s because one person’s pleasure is another person’s misery. One person may enjoy the smell of roses while another might (sadly) associate it with the funeral of a loved one.

THE PROBLEM IN THE MAIN HALL

With scent being the second most powerful sense we possess, the odds of equally pleasing hundred’s of executives in one large space is a daunting task. You have to choose the right scent in the right amount, for the right audience. Considering culture, age and audience demographics, men and women usually don’t respond to the same scent in the same way. (This became more obvious to me when the women in our office were more than eager to blow out the flame on my scent of baseball glove research.) With corporate event scenting being so subjective, there doesn’t seem to be a steadfast rule on what works and what doesn’t. So we have come up with our own conclusions as to what might work for the masses of noses in the executive hall.

THE DO’S AND DONT’S OF EVENT SCENTING

DO your homework before your client consultation, so you know which scents to suggest for their specific event. The Scent Marketing Institute is a good resource to start with.

DO ask: what is the call to action you want to stimulate through scent? Is it to sell more? To buy more on the spot? To learn more in general sessions? To create a trusting environment among strangers at a conference? Exactly what kind of experience you would like to create for your event attendees?

DO consider peppermint and rosemary if you want to increase alertness and brain activity in your audience. And keep in mind that apple and cucumber scents make a room feel larger.

DON’T use scents that are too complex unless striving to stimulate a very specific action among your attendees. A simple citrus scent can be much more effective than a complex one that over stimulates the brain. Examples of complex scents and effects: Prestige scents tend to be floral balanced with subtle spices and wood scents. These scents can stimulate buying of luxury goods. Power scents include cool greens, herbals and citrus. Scents that foster trust include any kind of baked goods smell like cookies, bread and apple pie.

DON’T fall in love with one scent and think it will work for every event attendee.

DO consider scents that are more widely accepted, such as: vanilla, citrus, freshly cut grass, linen and ocean.

DON’T use relaxing lavender, jasmine, or hunger-inducing vanilla during a business meeting. Use these scents during breaks to foster relaxation.

DON’T try and scent the event yourself. Hire an experienced company that knows how much scent to use, without being overbearing. You want the effect to be subtle and low intensity. Too much of a good thing, is not a good thing.

DO understand that people are sensory beings, and the more stimuli you can engage during your event, the more your audience is going to enjoy and remember it.

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Thoughts on creating events that exhilarate

A scene full of lights and colors The Power of Music on Your Audience; Part 3

I’m always looking for ways to engage our clients’ audiences with music and humor. Each is great on its own but combining the two is not only more fun, it’s yet another way to connect with the audience, particularly when it’s customized to the tastes and purposes of a particular group.

For example, if you’ve ever presented a panel discussion, you know there’s often several seconds of chair movement and panelists settling in. This can be deadly—or an opportunity to relate to your audience. In this case, I sometimes use game show music to cover the adjustments on stage. Retro TV themes are often funny and ironic, such as those from The Dating Game or Hollywood Squares. Whether it’s in your subconscious or not, people of all ages appreciate the irony and like it when you let them in on the joke.

Legendary musical entertainer Victor Borge said “Laughter is the shortest distance between two people.” So, when it’s time to introduce the CFO, for instance, we’ll choose a song about money (you can already think of a few, I’m sure). Or if it’s the head of sales or an equally upbeat speaker, James Brown’s “I Feel Good” always gets a rise out of people.

I particularly like to use an unusual or less-known recording of a popular song when possible. It’s one thing to use the original “hit” recording by the original artist to get that appreciative nod of recognition from your audience; yet to really make them smile, try using a somewhat bizarre version of that same hit song. Instead of Sinatra’s famed recording of “My Way”, use Elvis Presley’s (or if you have a really progressive audience: The Sex Pistols’ recording!). Instead of The Rolling Stones’ “Jumpin’ Jack Flash”, use Leon Russell’s or Aretha Franklin’s recording of that song. Audiences will be surprised and amused by this choice, causing them to pay attention and wonder what other surprises you might have for them in the course of the day. They will subliminally get that you took the time to think through what you’re presenting; that they’re being treated like insiders of sorts.

As I said previously, demographics play a role in this, too. What’s funny to one group may fall flat with another. So, I’m always careful to consider who the audience is as well as the tone going into the meeting or event.

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Thoughts on creating events that exhilarate

A two-man hosting a sports event on a LED TV stadium The Power of Music On Your Audience; Part 1

I put a great deal of time and thought into selecting the music to be played at each and every corporate event our company produces. I do so because I am certain that music plays an active role in how people react to an experience. Whether it’s a movie, TV program, theatre production or “business theatre”, (such as a product launch event or sales meeting), music triggers emotional reactions, consciously or unconsciously. If chosen strategically, music can help you direct your audience’s thoughts and emotions to the benefit of your business event strategy.

Music – carefully sequenced – can help you build up the audience’s energy and sense of expectation during walk-in to the venue. In the 20 minutes or so between opening the doors of the ballroom or theatre to the moment the first Presenter walks out on stage to begin the event, you have essentially 5 songs (at roughly 4 minutes each) at most to leverage to your advantage to get your audience in the exact frame of mind you want them to have. Don’t ignore this important opportunity!

A very strategic sequencing to the last 5 songs leading up to the “curtain up” moment on stage is crucial. Think this through backwards – from the minute before your first Presenter is introduced on stage backwards to the first song of walk-in. What is the energy, level of excitement you want your audience to feel in that last minute before the “show” starts? You want to build up to that moment. Once you are clear about exactly how you want them to feel in that minute before the start of show, then pick that song very carefully.

Now that you have your last walk-in song selected (song #5), then pick song #4 – the perfect song that would seamlessly segue into that last song before your first Presenter’s walk-on to stage. The tempo, energy and style of song #4 should fit well with song #5.

AND – if you are using music with lyrics – be certain that the words to all your songs build up to the exact message and attitude you want to convey to your audience just before the curtain rises on your event. Note: Do not make the mistake of choosing popular radio hits that have a great rock tempo, energy, yet have depressing or negative lyrics in some way.

Of course, visuals are extremely important in this process as well. Yet I believe music is the stronger emotional trigger.

This is not new science. Much has been written about the physiological effects of music on the brain and, in turn, on emotion in art and commerce. (See these links below for more on music and neuroscience from the highly regarded research conducted by Oliver Sachs and Daniel Levitin):

http://www.oliversacks.com/books/musicophilia

http://en.wikipedia.org/wiki/This_Is_Your_Brain_On_Music

Knowing which music is strategically perfect for your business event goals and the impact you want to have on your audience requires you to know a few basic things. We’ll talk about those specifics in Part 2 of this topic to follow here soon. Stay tuned!

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Thoughts on creating events that exhilarate

Group of people attending an event The Power of Music On Your Audience; Part 2

One of the key components in using music strategically is demographic appeal. In fact, next to theme and purpose, this can be the single most important parameter on which to base your selections. It’s yet another way you need to know your audience.

Think about the music you relate to most. It’s probably the same music you listened to in high school. Those artists, songs, and lyrics are imprinted on your brain, providing an emotional link to the music. So, age is one demographic to consider when you’re “scoring” your event. Other demographics include gender, race, geography (domestic and globally), social strata, and so on.

If we’re producing an event for a group of young sales women, we know they’ll respond to electronic dance music and top forty. If our audience is predominantly older C-suite males, we know that type of music will not only not inspire them, it will have the opposite effect. Can country music work in New York? Hip hop for a global sales rally? Of course, provided the purpose and branding of the event ties in.

When we’re producing a marketing activation event for the public, the audience can vary widely, so we let the product or service drive the music. Of course, the demographic draw at an outdoor public event can be narrow or wide, so we have to take that into consideration as well.

It’s important to realize there are no hard and fast rules, only guidelines. What’s more important, is that you give it serious consideration and make the right choices based on your demographic goals. There’s a reason Ford and Chevy use a lot of country music in their commercials. All I’m saying is, music selection is no accident. It’s designed, carefully chosen, and as I said last week, carefully sequenced, too.

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